Are Your Parent and Student Satisfaction Surveys Truly Effective?

Many schools have shared their frustration with traditional survey providers. They often invest significant time and money into satisfaction surveys, only to end up with more questions than answers. The static and inflexible nature of these surveys can make it difficult to extract the in-depth insights needed to drive meaningful improvements.

At MTM, we understand these challenges. Our satisfaction surveys have always provided schools with the ability to dig deeper into key issues. Now, with our enhanced filtering system, you can go even further. One powerful feature is the ability to break down feedback by Net Promoter Score (NPS). This allows you to assess the impact of parent and student views on your school’s reputation and bottom line.

For example, parents who score 9-10 are your biggest promoters, actively speaking positively about your school. Scores of 7-8 are neutral, while those who rate 6-1 are more likely to express negative opinions. Our system enables you to explore differences in NPS across various segments – such as between your prep and senior school, or across different year groups.

Student surveys, in particular, can be invaluable ahead of ISI inspections, where the importance of listening to student voice is growing rapidly. By gathering and analysing student feedback, you can ensure their perspectives are heard, helping to create a more engaged and supportive school environment.

By pinpointing the issues driving both positive and negative feedback, you can quickly identify areas of concern and take proactive steps to improve your school’s reputation, overall parent satisfaction, and student experience.